Terms & conditions

1. Presentation/ Legal Notice

This website, accessible at the URL https://www.meteroid.com/ (the "Site"), is published by Meteroid, a simplified joint-stock company with a capital of €20,000, registered with the RNE ("Registre National des Entreprises") under the number 979 116 688, with its registered office located at 165 Avenue de Bretagne, 59000 Lille, represented by BOURSIN Gaspard, duly authorized.

The Director of Publication of the Site is BOURSIN Gaspard, who can be contacted by email at hey@meteroid.com.

2. Scope of Application

These Terms govern the contractual relationship between Meteroid (the "Service Provider") and any professional (the "Client") who registers an account and subscribes to services offered on the Site. The Parties (defined as the Service Provider and the Client) are individually referred to as a "Party" and collectively as the "Parties."

The provision of services requires the Client’s acceptance of these Terms without restriction or reservation. The Terms apply irrespective of conflicting provisions in any Client’s documents, including general purchase terms, unless otherwise specified in a written agreement.

These Terms govern the following:

• Access and use of the Site’s features.

• Subscription to and usage of Meteroid’s billing platform (the "Platform") for SaaS businesses.

3. Formation

3.1. These Terms apply to the agreement (the "Agreement") entered into between the Parties through which the Service Provider provides the Client with its services.

3.2. By creating an account and using the services, the Client agrees unconditionally to these Terms. Continued use constitutes acceptance of these Terms. If the Client does not agree, they must refrain from using the services.

3.3. All publicly displayed pricing and features are for informational purposes only. Only the pricing and features in the final offer to the Client are binding. Offers remain valid for thirty (30) days unless specified otherwise.

4. Services

Meteroid will use reasonable efforts to deliver high-quality billing and data transformation services. Service details, features, and pricing will be outlined in the Client’s individual agreement.

Meteroid may suggest applicable tax rates for invoices and, upon the Client's request, convert dashboards or invoices into different currencies. Meteroid shall not be held liable for any errors in the application of tax rates or currency conversion rates.

5. Free version

Meteroid is open-source and freely available for anyone to host. As Meteroid does not manage self-hosted instances or provide paid support plans for them, no guarantees are offered regarding their functionality on specific infrastructure. Anyone choosing to self-host assumes all responsibility and risk associated with using the product and its stack. Users of the free version must comply with the terms of the AGPL-3.0 license.

6. License and Usage Rights

The Service Provider grants the Client a limited, non-exclusive, non-transferable, non-sublicensable license to:

• Access and use the Service Provider’s platform for internal business operations related to billing management.

• Use training and support materials provided by the Service Provider ("Materials").

Clients are prohibited from:

• Modifying, sublicensing, reselling, renting, leasing, distributing, marketing, or commercializing the Platform or Materials.

• Enabling unauthorized persons to access the Platform. The Client is responsible for ensuring only authorized personnel affiliated with their organization have access.

• Using the Platform for purposes other than internal operations.

• Attempting to gain unauthorized access to, or disrupt the integrity or performance of, the Platform.

• Circumventing technical protection measures.

All rights not expressly granted remain with the Service Provider.

7. Intellectual Property

The Service Provider retains ownership of all intellectual property rights associated with the services, including but not limited to all texts, images, databases, logos, software, and functionalities provided through the Site. Clients may not reproduce, modify, or use the Service Provider’s intellectual property without express permission.

Suggestions or feedback provided by Clients become the Service Provider’s property.

8. Fees and Billing

8.1. In exchange for the use of the Platform, the Client shall pay the fees as outlined in the final offer. Fees are exclusive of VAT unless otherwise stated.

8.2.  The Service Provider reserves the right to adjust pricing with thirty (30) days’ written notice. New pricing takes effect on the first day of the second month following notification. The Client may object by written notice, which will result in termination of the agreement effective the date of the price change.

8.3. The price is set, as the case may be, on a fixed basis, on a periodic basis (annually, monthly, etc.) or on a per-use basis. The price may, where applicable, detail other costs related to the use of the Platform (such as, for example, installation costs, migration costs, support and maintenance costs, etc.).

8.4. The Client shall make payments within thirty (30) days of the invoice date unless otherwise specified. Failure to pay on time may result in service suspension.

8.5. To the extent permitted by law, the Service Provider will not refund any amounts paid by the Client, regardless of the cause for termination.

9. Term and Termination

9.1. The agreement is effective upon acceptance of the offer and remains in effect for an indefinite period unless terminated.

9.2. Either Party may terminate the agreement by providing three (3) months’ written notice from the date of sending of the notice.

9.3. The Service Provider may suspend or terminate the Client’s access to services if the Client breaches these Terms, fails to pay the required fees or in cases of force majeure.

10. Data Privacy

The Service Provider processes personal data in compliance with applicable laws. For detailed information, refer to the Data Privacy Policy available on the Site.

11. Liability

11.1. To the extent permitted by law, the Service Provider’s liability is limited to direct damages caused by willful misconduct or gross negligence. The Service Provider shall not be liable for indirect damages, including but not limited to loss of income, profits, data, customers, or reputation.

11.2. Meteroid’s total liability under the agreement is limited to the fees paid by the Client in the six (6) months preceding the claim.

11.3. The liability of the Service Provider cannot be engaged:

• In the event that the information, data, instructions, directives, materials, or media provided by the Client are incorrect or incomplete, and more generally, in the event that the non-performance or defective performance of the Platform is wholly or partly due to the behavior, failure, or deficiency of the Client.

• In the event that certain services or features are not accessible on the Site or on the Platform due to a Client's deactivation of cookies via the browser software interface.

• In the event that the functionalities of the Site or the Platform prove to be incompatible with certain equipment and/or features of a Client's computer hardware.

12. Governing Law and Jurisdiction

These Terms are governed by French law. Disputes shall be subject to the exclusive jurisdiction of the courts located in Lille, France.

13. Modifications

Meteroid reserves the right to modify these Terms. Substantial changes will be communicated to Clients and become effective on the first day of the second month following notification. Continued use of the services constitutes acceptance of the revised Terms.

14. Confidentiality

Both Parties agree to maintain confidentiality regarding all proprietary and sensitive information exchanged during the course of their relationship. This obligation remains in effect for two (2) years after termination of the agreement.