Privacy Policy
Last updated: 29 January, 2025
To ensure transparency and give you more control over your Personal Information, this Privacy Policy outlines how Meteroid ("we," "us," or "our") collects, uses, and protects Personal Information obtained from users of our website located at https://www.meteroid.com (the "Site") and Meteroid's billing platform services we provide (collectively referred to as the "Platform").
In this Privacy Policy:
"You," "Your," or "the User" refers to the natural person whose personal data is collected for processing hereunder and who is a "data subject" within the meaning of the Applicable Law.
Personal Information refers to any information that can directly or indirectly identify an individual, including but not limited to names, contact details, account information, and usage data.We are committed to protecting your privacy and ensuring compliance with applicable data protection laws.
Introduction
The Site is published by Meteroid, a simplified joint-stock company (Société par Actions Simplifiée, SAS) with a capital of €20,000, registered with the Registre National des Entreprises (RNE) under the number 979 116 688. Our registered office is located at 165 Avenue de Bretagne, 59000 Lille, France.
The Director of Publication of the Site is BOURSIN Gaspard, who can be contacted by email at hey@meteroid.com.
This Privacy Policy applies when you access and use our Site or Platform services. By using the Site or the Platform, you agree to the terms outlined in this Privacy Policy.
Personal Information We Collect
We may collect and process the following categories of Personal Information:
a) Information You Provide Directly
Name, email address, phone number, and other contact details.
Account information, including usernames and passwords.
Payment and billing information.
Any correspondence or communication data you send to us.
b) Information Collected Automatically
Technical data such as IP address, browser type, operating system, and device information.
Usage data, including pages visited, time spent on the Site or Platform, and clickstream data.
c) Tracking and Analytics Information
We may use tracking technologies, such as analytics tools, to better understand how users interact with our Site and Platform.
Why We Collect Personal Information
We collect Personal Information for the following purposes:
Provide You With Meteroid's Services: Deliver and maintain our services, ensure the functionality of the Site and Platform, and enhance user experience.
Customer Support: Respond to inquiries, requests, and customer service issues.
Communication & Marketing: Send service-related communications and other relevant information and updates.
Legal Compliance: Comply with legal obligations and resolve disputes.
How We Use Your Information
We process your Personal Information based on legal grounds, including:
Performance of the Platform: To provide services and fulfill obligations associated with the Platform.
Legitimate Interests: Improve our services, protect against fraud, and conduct business operations.
Legal Obligation: Compliance with legal requirements.
Sharing Personal Information
We do not sell your Personal Information. However, we may disclose your Personal Information to:
Service Providers: Trusted third-party service providers (e.g., payment processors, infrastructure services) who perform functions critical for the Platform to operate effectively.
Representatives of law enforcement, judicial or administrative authorities if required by law, regulation, or for legal purposes.
Third Parties such as lawyers, advisers, accountants in the event of a merger, acquisition, or sale of assets.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction.
Personal Data is stored and processed on secured servers exclusively located within the European Union (EU).
Access to Personal Information is restricted to authorized personnel and trusted service providers.
While we are committed to using our best efforts to protect your Personal Information, you acknowledge that the use of the Internet is not completely secure and that, as such, we cannot guarantee the security or integrity of any Personal Information provided by you or provided to you via the Internet.
Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.
In some circumstances we may store your information for longer periods of time, for example: (i) where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, (ii) to maintain an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your information or dealings.
Once the retention period expires, your Personal Information is securely deleted or anonymized.
Your Rights
Under the applicable data protection laws, you have the following rights regarding your Personal Information:
Access and Portability: Request a copy of your Personal Information.
Correction: Request correction of inaccurate or incomplete Personal Information.
Deletion: Request the deletion of your Personal Information.
Restriction: Request to limit processing of Personal Information under certain conditions.
Objection: Object to the processing of your Personal Information for direct marketing purposes.
To exercise your rights, please contact us at hey@meteroid.com. Please note we may request identity verification before fulfilling requests to ensure the protection of your Personal Information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
Meteroid SAS
165 Avenue de Bretagne
59000 Lille, France
Email: hey@meteroid.com